Description:
Here is the perfect volunteer role that is good for your health and wellbeing as well as the clients!
Help enhance the experience our visitors have to our services, programs and activities.
PROGRAM OVERVIEW
North Richmond Community Health's (NRCH) mission is to build healthy communities by making healthcare more accessible and culturally relevant.
Volunteers are important to our work and our community. Volunteers provide services, groups and activities that keep our community healthy and connected to friends.
This position will enhance the experience for all visitors accessing NRCH. Specifically, the role will:
1. Contribute to a welcoming environment, and be a point of contact for all visitors, questions, support, and directions.
2. Refer questions to Reception Staff when appropriate.
3. Monitoring the well-being and comfort of all visitors.
KEY RESPONSIBILITIES
This position will enhance the experience for all visitors accessing NRCH. Specifically, the role will:
1. Contribute to a welcoming environment, and be a point of contact for all visitors, questions, support, and directions.
2. Refer questions to Reception Staff when appropriate.
3. Monitoring the well-being and comfort of all visitors.
KEY REQUIREMENTS
Working in pairs, you will:
1. Actively greet visitors / clients as they arrive at the Centre.
2. Familiarise yourself with the day’s activities, meetings, support services and their locations/times to offer quick directions.
3. Advise relevant staff of arrivals and appropriately assist visitors to the correct area.
4. Answer questions or seek answers when unknown.
5. Assess the need for escalation points for clients presenting with COVID like symptoms, injury, or in pain for example
6. Maintain a friendly approach to help visitors feel safe, comfortable and relaxed, using language support as appropriate.
7. Arrange support when visitors require help with mobility, or accessing information.
8. Assist new clients to register with the service.
9. Assist with gym membership sales as required with the support of the Health Promotion team.
10. Support clients and visitors to provide feedback using NRCH feedback processes.
11. Provide administration support for reception when available to do so.
KEY ATTRIBUTES
- Client focused and/or Customer Service experience and skills, including problem solving skills.
- Good interpersonal skills.
- Clear communication skills.
- Ability to remain respectful and calm in stressful situations such as unpredictable or aggressive behaviour.
- Ability to use digital technology or capacity to learn.
- Willing to seek support and advice as required.
- Reliable.
- Ability to monitor activity across the area for any potential risks to the safety and well-being of anyone.
- Inclusive non-judgmental attitude.
- Collaborative team member.
- Participate in induction and ongoing training
DESIRABLE ATTRIBUTES
- Experience working within a diverse community.
- Qualifications or experience in Community Services, Allied Health, Customer Service, Mental Health or similar an
advantage. - Bi-lingual.
TIME COMMITMENT
9.00am to 2.30pm weekly (preferred). Day is negotiable, preferably Monday.
LOCATION
North Richmond Community Health, 23 Lennox Street, Richmond
FOR MORE INFORMATION
For more information please contact volunteer@nrch.com.au or call 9418 9893.