Description:
The Administrative Review Tribunal (ART) is currently seeking applications for multiple Senior Level 1 and 2 IT Support Officer to join our supportive, friendly, and collaborative Enterprise Technology Group. Please note this role is internally known as APS5 Senior Enterprise Technology Group (ETG) Support Officer.These onsite positions can be located in Adelaide and Perth on a full-time basis and in Hobart on a part-time basis (15hr per week either 2 days or 3hr a day for 5 days negotiable) .
About the opportunity:
We are looking for Level 1 & 2 desktop engineers wanting to develop their careers. You will be hardworking, bright, knowledgeable, and keen to learn more and advance.
Reporting to the Team Leader the Senior Level 1 and 2 IT Support Officer (APS5 Senior ETG Support Officers) are responsible for providing high quality, responsive and timely 1st and 2nd level IT support to members and staff. In this role you will assist the Team Leader with managing the Service Desk, and ensuring ITIL processes are followed, especially with regard to incident management and the communication of solutions and technical knowledge.
This role is a fantastic pathway into other IT teams such as Cyber Security, Network and Systems Administration/Engineering, Application Development and Support as well as Project Management, providing the successful applicant with a genuine opportunity to progress their career.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
You can learn more about the Tribunal on the ART website .
What we offer:
- flexible working options, including flexi-time and remote working to support you with your commitments outside of work.
- competitive salary including generous superannuation employer contribution of 15.4%
- salary packaging options
- supportive career development opportunities
- access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
- Employee Assistance Program for you and your family
- positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
The key duties of the position include
- Service delivery: Provide high quality, responsive and timely 1st and 2nd level IT support to members and staff of the ART. Availability to adequately cover Service Desk functions onsite as rostered and required.
- Delivery and stakeholder management: Foster effective and productive working relationships with internal and external ART stakeholders. Liaise with external service providers in relation to support arrangements, procurement, invoicing, and project tasks as required. Represent the ETG in projects, meetings, forums, etc. Maintain the security, confidentiality, integrity, availability and accountability of ART's systems and information assets, ensuring compliance with ART and whole of government policies and standards.
- Advice and education: Provide team members and clients at all levels with specialist technical advice, ensuring advice is clear, targeted, and educative. Assist with developing and delivering training and producing self-help and user guides. Provide planned or ad hoc training for clients with varying technical competencies.
- Management support: Support the Team Leader in ensuring technology support follows ITIL principles and is managed efficiently, balancing resources, time, and cost. Provide advice and support to the Team Leader in automating Service Desk tasks and solutions. Ensure all procedures are fit for purpose, drafting revised procedures for Team Leader consideration where deficiencies are identified.
Our ideal candidate will have:-
- Experience managing and operating service desk functions.
- Demonstrated ability at coordinating responses to incident reports, ensuring incidents are investigated accordingly.
- Demonstrated experience providing problem fixes and remedies.
- Experience Installing and Testing systems or system components.
- A strong ability and willingness to adapt to change.
- A track record of delivering against set timeframes.
- Excellent communication and customer service skills.
6 May 2025;
from:
uworkin.com