Knowledge Management Lead

Description:

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

For us, it’s personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia’s future.

Service SA creates a frictionless customer experience, providing transactional and regulatory services, including registration and licencing transactions for vehicle and recreational boating services in South Australia, through an integrated multi-channel approach for our community.

The Opportunity
The Knowledge Management Lead is accountable to the Manager, Digital & Customer Experience and is responsible for operational management of Service SA’s knowledge management system. The Knowledge Management Lead is also responsible for delivering process and operational communication to the Service Delivery network using agreed channels.

The incumbent will create content to assist frontline staff deliver an accurate and consistent service to customers. They will contribute to staff education by developing easy to follow content that meets legislative and policy requirements. The knowledge management system is fundamental in training and coaching staff.

The Knowledge Management Lead will manage a small team and coordinate system functions, such as feedback and reporting tools, to continuously improve content within the knowledge management system.

The role will also contribute to a range of business improvement initiatives and projects to deliver efficiencies for Service SA staff and customers.

The following technical capabilities/knowledge are desired for the role:

• TRUMPS (Transport Regulation User Management Processing System) experience (or similar system) – investigating processes and preparing process guides.
• Visio experience.
• Understanding and ability to use HTML.

If you are ready to take on this exciting challenge and contribute to the provision of excellent customer service for our community? If you are then Apply now!

Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:

• A National Police Check (NPC) which must be renewed every three years.
• A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

Remuneration
ASO5 - $85,790 to $95,413 pa + superannuation

Enquiries
Adam Vitler
Manager Digital & Customer Experience
Telephone: (08) 7133 1871
Email: Adam.Vitler@sa.gov.au

Application Instructions
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a Cover Letter of no more than two pages addressing the selection criteria in the attached role statement.

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Knowledge Management Lead (ASO5)

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.