Assistant Regional Operations Manager

Description:

DHA is seeking an experienced property manager to lead a team of highly skilled Property Managers to deliver high quality service outcomes to all stakeholders
About us
DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.
To find out more about DHA, please refer to our DHA.gov.au or read our latest Annual Report .
The key duties of the position include
About your team
The Service Delivery Group is responsible for meeting DHA's delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.
Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.
About the role
You will lead, motivate and provide clear direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region's portfolio of service residences.
Required Skills:

• In-depth property experience within the residential property industry and a proven ability to deliver business outcomes.
• Exceptional communication and negotiation skills, with the ability to build and maintain positive working relationships with both internal and external staff and stakeholders.
• Proven experience in leading and managing a team in the provision of high-quality customer service to meet organisation/team objectives, including previous experience in developing work plans, team goals and monitoring team performance
• High level organisational, analytical, problem solving and decision-making skills, together with sound judgement and high attention to detail.
• Strong budget management experience, including managing asset-based decisions in the context of commercial outcomes.
• Demonstrated ability to be innovative, show initiative and provide sound business solutions to identified issues