Description:
THE ROLE
As the Registration Support Officer, you will be part of a team that is responsible for legislative requirements and issues relating to the registration of organisations regulated under the Social Services Regulation Act 2021 .
Registration Support Officers provide a point of contact for key stakeholders from a diverse range of organisations, government, private, public and community services sectors. Attention to detail and teamwork underpin success in this role, as well as a demonstrated ability to communicate sensitively and effectively. The role provides wide ranging administrative, secretariat and support functions.
Your role will be to deliver critical support for the operation of the Standards and Regulation team within the Social Services Regulator, including triaging applications; preparing and maintaining documentation and recording systems; and using systems effectively to enter data, track and record processes.
Building stakeholder relationships is a key activity with the aim of strengthening regulation and improving outcomes for Victorians accessing in scope services.
ACCOUNTABILITIES INCLUDE
- Assess registration related applications against relevant provisions to check for completeness.
- Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
- Maintain accurate and up-to-date information on agencies required to be registered utilising a range of IT systems and Microsoft Office applications.
- Maintaining the Register of registered social service providers and maintaining the published Register.
- Monitor and report on emerging issues, risks and trends relating to the registration of regulated entities and operational issues.
- Collect, collate and analyse data to support regulation of providers, as well as service quality and accountability monitoring, and contribute to improvement initiatives.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please contact SSR HR at Humanresources@ssr.vic.gov.au.
Please apply to submit your interest in this position.