Description:
- Enterprise greenfield Salesforce FSL implementation project
- Join the project from discovery phase with extensions
- $850-$900 P/D | 6-month contract | Start date: End of May/First week of June
Organisation:
Our client is a known salesforce partner and is a leading provider of digital engineering services, delivering cutting-edge solutions to clients across various industries. With a focus on innovation and excellence, they empower businesses to achieve their digital transformation goals. This will be a hybrid opportunity based in Melbourne CBD.
Role:
We are seeking a highly skilled and experienced Senior Salesforce Functional Consultant to join our Melbourne-based team and play a key role in a greenfield Salesforce Field Service (FSL) implementation. You will be joining the project from Discovery phase and be apart of a 10-person delivery team, you will support the rollout of the solution across the business. This is a high-impact role where you will help shape the FSL architecture from the ground up. Acting as a consultant, you will bridge the gap between business stakeholders and technical teams, ensuring Salesforce solutions are scalable, aligned to strategic objectives, and deliver measurable value across regions.
Responsibilities:
- Requirement Gathering & Analysis : Engage with stakeholders through discovery calls to gather and document business requirements, analyse processes, and translate them into functional specifications.
- Documentation : Develop process flows, wireframes, and functional documentation. Write and manage EPICs and user stories throughout the project lifecycle.
- Solution Design : Recommend scalable Salesforce solutions using industry best practices, including configuration of permissions, workflows, and third-party integrations. Conduct gap analyses and propose fit-for-purpose solutions.
- Implementation & Configuration : Configure Salesforce products including Sales, Service, and Experience Cloud. Support platform customisation and collaborate closely with developers on technical solutions.
- Testing & Deployment : Review test cases, assist with user acceptance testing (UAT), and support post-deployment troubleshooting and enhancements.
- Stakeholder Collaboration : Lead client workshops and presentations. Provide regular project updates and guide stakeholders through Salesforce platform capabilities and best practices.
You will have:
- 5+ years in Salesforce consulting, business analysis, or functional design experience
- Experience across multiple end-to-end Salesforce cloud implementations from discovery, solution design, build and post implementation support
- Previous greenfield FSL implementation in an Enterprise environment
- Experience with FSL Architecture data model and mobile configuration highlight advantageous
- Must able to work in a hybrid capacity in Melbourne CBD