Description:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Senior Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative.
Responsibilities
• Enter new trouble tickets, escalate existing tickets, and keep users informed of status.
• Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center.
• Keep procedures and troubleshooting links and tools up to date.
• Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, DevOps and IT Infrastructure.
• Identify network, system, and service issues separately from software code errors.
• Ensure software problems are effectively managed and communicated to resolution.
• Establish a close working relationship across multiple departments.
• Ability to collaborate with end users & stakeholders.
• Ability to collaborate in team environment as well as work independently.
Technologies Supported - Cloud
Azure, MongoDB, eFax, SendGrid, Twilio, Tableau, AWS, GCP
Technologies Supported – On Premise
Oracle, SQL Server, JBoss, Service Mix, RabbitMQ, Jackrabbit OAK, Oracle Web Center, RedHat, RunDeck
ATS Integrations like WorkDay, Taleo, Oracle FS and OOC, TenStreet, etc a plus
Education
- Bachelor’s Degree in Computer Science or Business Degree in Management Information Systems
- Advanced Technology Certifications
About you
- Fluent in English.
• 5+ years working with or supporting Enterprise applications.
• Ability to work different shifts.
We Offer
HireRight offers a competitive salary, a permanent contract and a comprehensive benefits package we think you’ll like. From your first day on the job, you’ll receive everything you need to help you get up to speed quickly and successfully.
Additionally, we offer:
- Coffee, tea, hot chocolate
- Bonus plans
- Career path & opportunities to grow
- Paid lunch break (30 minutes)
- Private medical care
- Group life insurance
- Friendly atmosphere