Description:
About Us:
Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.
Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!
About the role:
PTC is on the lookout for a motivated Multi-Site Manager to oversee multiple locations at our North Lakes stores, lead high-performing teams, and deliver exceptional customer experiences. This unique role combines strategic leadership with hands-on repair and customer engagement. You’ll not only inspire and coach your teams but also work alongside them to deliver outstanding results.
To be successful for this role, you will:
- Oversee the operations of multiple retail locations, ensuring they meet and exceed KPIs.
- Lead by example, performing device repairs and assisting customers to ensure top-tier service.
- Train, mentor, and inspire store leaders and their teams to achieve success.
- Collaborate with senior management to develop and implement sales and operational strategies.
- Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
- Be the go-to leader for troubleshooting, problem-solving, and driving excellence.
This Role Suits Someone Who...
- Enjoys leading diverse teams in a fast-paced environment.
- Thrives on a mix of strategic management and hands-on technical work.
- Is passionate about technology and customer satisfaction.
- Values adaptability, continuous learning, and achieving goals.
To Succeed in This Role, You Will Be…
- An Experienced Leader: With a proven track record managing multiple retail locations or teams in a fast-paced industry.
- Hands-On: Confident performing device repairs and supporting customers directly.
- Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
- Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
- A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
- Tech-Savvy: With a genuine passion for mobile and smart device technology.
Company Values
This role aligns closely with our company values. The Multi-Site Store Leader is expected to embody and uphold these values, setting an example for the entire team.
Challenge: Challenge, excel, succeed.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in it for you?
Competitive Salary & Bonuses: Be rewarded for driving success.
Professional Growth: Develop leadership skills and advance your career.
Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.
Supportive Culture: Thrive in a collaborative, forward-thinking environment.
Employee Benefits: Enjoy staff discounts, ongoing training, and more!
Our Recruitment Process
If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick heads-up : This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.
A final note : Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported
Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC!