Description:
Who are we?
LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.
We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.
We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!
About the role
The office based Broker Support Manager will engage with brokers predominantly via google meet, over the phone and via email for any agreement/general enquiries, coaching and planning sessions as well as on-line training. They will use their expertise to drive productivity and ensure brokers within their portfolio remain active, compliant and adopt technology.
Reporting to the State Director, you will be the first point of contact for a portfolio of brokers within WA to resolve queries, increase productivity and retention over each 12 month period.
Key responsibilities:
- Engage and build relationships within broker portfolio, lender partners and State team.
- Assist brokers to save time by embedding and optimising MyCRM technology (Pipeline and Workflow Activity Management).
- Ensure brokers and their businesses remain safe and compliant by providing support to meet their compliance obligations.
- Complete administrative duties to support the State Director and Sales team where required.
- Facilitate online training/events and drive engagement and attendance at Networking events, PD days, Conferences and Training sessions.
- Provide exceptional customer service and resolve issues in a timely manner.
- Liaising with internal and external stakeholders to communicate important
information and escalate any issues if required.
Skills and Experience you’ll bring to the role -
- To be successful in this role, you will have a minimum of 2 years experience working in a Contact Centre/Customer Service or internal sales role. Ideal starting point for someone eager to develop their Partnership Management or Business Development Skills in aggregation.
- Exceptional organisational and time management skills, with a tech-savvy approach.
- A positive, eager-to-achieve attitude
- Excellent communication skills both written and verbal.
- Ability to think critically and exhibit some degree of self-leadership.
- Capable of managing and prioritising tasks, with strong attention to detail.
- Thrive in a fast-paced environment.
- Strong analytical and problem-solving capabilities
- Ability to operate and succeed in an agile environment, working
- Cross-functionally, to successfully deliver effective outcomes for customers.
- Exposure to lending technology platforms or equivalent software packages.
- Great customer service skills, with a solution based approach.
- A self-motivated individual with a desire to improve and evolve in a changing Environment