Description:
ABOUT THE ROLE'S
Apex Radiology, located in O'Connor , is seeking an enthusiastic and experienced Booking Centre Agent to join our dynamic team. As the first point of contact for patients and referrers, you'll play a vital role in delivering exceptional service and supporting our clinical team.
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Full-Time: Monday to Friday, rostered 4 weeks in advance
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Casual: Rotating roster 4 weeks in advance
When applying, please indicate your preference for Full-Time or Casual in your cover letter .
KEY RESPONSIBILITIES
- Provide a warm and professional welcome to patients.
- Answer telephone enquiries with empathy and efficiency.
- Manage patient bookings and maximise appointment availability.
- Clearly communicate preparation instructions, cost estimates, and concession requirements.
- Collaborate within a multidisciplinary team including Radiologists, Technologists, and fellow admin staff.
- Actioning patient referrals & following processes while adhering to confientiality requirements.
ABOUT YOU
- A 'Patient First' mindset with a proactive, self-driven attitude.
- Strong background in medical administration using patient entry or bookings systems (Radiology, General Practice, or Allied Health highly regarded).
- Excellent communication and interpersonal skills.
- Compassionate and calm under pressure.
- High attention to detail, especially for data entry, EFTPOS, and cash handling.
- Confident working across multiple digital platforms.
WHAT WE OFFER
- Secure, permanent or Causal hours in a professional and supportive environment.
- Free parking and subsidised uniforms .
- Modern working facilities
- Access to our THRIVE Wellbeing Program , supporting emotional, financial, physical & social wellness.
- Ongoing training and professional development .
- Employee Assistance Program (EAP) and discounted medical imaging services.
- Be part of a purpose-driven company making a difference in healthcare.
ABOUT US
Apex Radiology, part of the Integral Diagnostics (IDX) Group , is a leading diagnostic imaging provider with over 2700 professionals across 150+ locations in Australia and New Zealand. We deliver high-quality radiology services to private and public hospitals and community practices throughout Western Australia.
Learn more at: www.integraldiagnostics.com.au/recruitment
✅ READY TO APPLY? Click here to apply online via our candidate portal.
Questions? Reach out to our Talent Acquisition team:
Emma Butler - ebutler@idxgroup.com.au | 0459 916 641
We're committed to fostering a diverse and inclusive workplace. Aboriginal and Torres Strait Islander candidates are encouraged to apply.
Join us in building a healthier world-one patient at a time.