Measure & Quote Specialist

Description:

South East Region
Base + Super, Vehicle, Phone & Laptop

At National Tiles , we’re passionate about transforming homes with high-quality flooring solutions—and we’re building a new team to take that experience even further.
We’re looking for a Measure & Quote Specialist to be the trusted face of our services, meeting customers where they are—whether in the showroom, in their homes, or on-site. You’ll assess each project, offer expert advice, and provide tailored solutions that meet their individual needs.
This role is ideal for someone with a background in flooring or construction who thrives in a dynamic, evolving environment and enjoys working closely with both customers and the in-store team to deliver outstanding results.

Key Responsibilities include, but are not limited to:

• Provide tailored, customer-focused advice, guiding each customer through product options and installation services
• Offer expert recommendations on product suitability, installation methods, and potential upgrades
• Conduct in-home and on-site measurements for flooring and installable product solutions
• Deliver accurate, professional quotations with clear pricing breakdowns
• Collaborate closely with store teams to ensure a seamless customer experience
• Maintain detailed records and support job handovers to Installation Support and Customer Care teams
• Ensure customer satisfaction by addressing follow-up enquiries from customers, the store, or installation support promptly and professionally
• Assist in post-installation follow-up, including quality control visits and issue resolution
• Stay up to date with product trends and installation best practices
• Provide informal training and product knowledge support to in-store teams
• Support showroom sales and assist the customer service team as needed

About You

The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You’ll combine technical expertise with a customer-centric approach, consistently delivering excellent results.
You’ll also bring:

• Confidence in measuring and interpreting floor plans and site drawings
• A proactive, positive attitude and the ability to build rapport with customers
• Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
• Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
• A collaborative mindset and the ability to work effectively as part of a team
• Proficiency with measurement tools and quoting software
• Tech-savvy, with experience using productivity tools

Why Join Us?

• Opportunities for career progression – we promote from within!
• Employee benefits app - discounts at your favourite retailers
• Training, development and leadership courses
• Access to health & well-being programs including EAP
• Birthday off every year
• Generous staff and family discounts