Description:
Customer Relationship & Growth ManagerDrive customer acquisition, retention, and revenue growth in a fast-paced, purpose-led organisation. This role is ideal for a result-driven relationship professional who thrives on identifying opportunities, nurturing relationships, and delivering long-term value.
- Based on site in Macquarie Park.
- Leverage your sales and relationship management expertise to grow a loyal customer base.
- Attractive salary and benefits, including a 2-week Christmas shutdown and ongoing professional development.
As Relationship & Growth Manager, you’ll take ownership of a defined customer portfolio, responsible for driving new customer acquisition, increasing lifetime value, and strengthening customer engagement. You’ll work cross-functionally to create and deliver tailored engagement strategies and customer experiences to grow revenue, deepen loyalty, and secure long-term relationships.
This role blends strategic insight with hands-on execution, perfect for someone who can balance data-driven planning with genuine, high-touch relationship management. You’ll identify new opportunities, cultivate key stakeholders, and craft compelling value propositions that align with customer needs and business goals.
Key Responsibilities
- Develop and deliver growth strategies to attract, convert, and retain high-value customers.
- Identify, qualify, and convert new opportunities in target customer segments.
- Manage the end-to-end client relationship lifecycle, including engagement, retention, upsell, and renewal.
- Deliver tailored communications, campaigns, and experiences that support strategic growth.
- Leverage data and insights to inform strategy, drive performance, and optimise ROI.
- Coordinate engagement activities, site visits, events, and proposals that highlight value.
- Maintain accurate CRM records and manage reporting on pipeline, activity, and revenue.
- Collaborate with marketing to align campaigns and drive a consistent brand and customer experience.
- Collaborate with marketing to ensure a seamless customer experience.
- Stay up to date with industry trends and competitive landscape to inform strategy.
- Demonstrated success in B2C sales, account management, or relationship management roles.
- Proven ability to build rapport and nurture long-term, mutually beneficial relationships.
- Strong strategic thinking with the ability to translate insights into actionable plans.
- Skilled in CRM systems and confident in managing data for performance tracking and reporting.
- Experience in designing and delivering tailored customer communications and engagement activities.
- Excellent verbal and written communication, with an eye for detail and persuasive storytelling.
- Collaborative and self-motivated, able to work autonomously while contributing to team goals.
- KPI-driven, commercially savvy, and energised by relationship-based selling.
Please direct all enquiries to Kristina Lesko at Impact Advising on kristina@impactadvising.com.au
Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.
10 May 2025;
from:
uworkin.com