Freight Forwarding - Customer Service Specialist - Brisbane

Description:

Customer Service Specialist - Brisbane
Your New Company
In the fast-paced world of logistics, this company stands out as a pace-setter across Australia and New Zealand. They offer complete import, export, and integrated services powered by smart teamwork, forward thinking, and a deep-rooted commitment to quality. Their clients don’t just get a service—they get a standout experience.
Your New Role - Customer Service Specialist
As an Customer Service Specialist, your key responsibility will be orchestrating flawless logistics solutions that continually reflect our unwavering commitment to customer satisfaction and industry-leading service.

Your job duties & responsibility include but are not limited to the following:

• Coordinating the movement and management of customer orders while working closely with overseas partners, service providers, and internal operations departments.
• Providing customers with regularly updated statuses of inbound orders and deliveries via order management systems and reports.
• Liaising with customers, carriers, service providers, and overseas partners.
• Ensuring ongoing customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
• Establishing and maintaining a strong rapport with customers and service providers.
• Providing direction and support to internal departments.
• Attending client visits when necessary.
• Providing quotations and maintaining client costings.

What you will need to succeed

• A minimum of 3 years of experience in Customer Service or end-to-end Import Operations with an International Freight Forwarder.
• Customer Service Specialist experience
• Excellent knowledge of import operations and customs procedures.
• Strong relationship-building experience with excellent communication skills.
• Exceptional attention to detail, coupled with strong analytical and problem-solving skills.
• Prior experience using CargoWise (CW1) is advantageous.

What you'll get in return

• Stable, long-term career opportunity with avenues for advancement.
• Attractive remuneration package, including quarterly bonuses.
• Enjoy free onsite parking and a suite of employee benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion