Retail Assistant

Description:

At by charlotte, we believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential.
In times of joy, we celebrate the light within. In moments of challenge, we draw on our resilience to guide us forward. Every day is an opportunity to reflect on the transformative journey towards becoming our most radiant selves.
As part of our team, you will have the opportunity to contribute to a brand that celebrates the beauty of life’s most meaningful moments. We are looking for passionate, thoughtful individuals who resonate with our values and are committed to creating exceptional experiences that transcend the ordinary.
The Role
As a Retail Assistant, you’ll be the face of our brand, welcoming customers into a space that celebrates life’s most meaningful moments. Your thoughtful service and attention to detail will help create experiences that leave a lasting impression, going beyond the transaction to foster real connection with customers and each other.
Key Responsibilities
Offer the highest standard of service by following the by charlotte selling expectations to deliver an educational, engaging and inspiring client experienceEstablish genuine and meaningful connections with the by charlotte customer base to foster great sales and an increased customer lifetime value Foster a customer-first sales culture by prioritising service over tasksMaintain exceptional product knowledge by consistently driving your own engagement and understanding of seasonal and core jewellery ranges in-store Understand layering, curation and complementary jewellery styles and utilise this product knowledge to increase sales and KPI outcomes. Contribute to the operational success of the store by supporting the Manager and Assistant Manager in operational tasks as required and directed Communicate effectively, honestly and professionally at all times Comply with by charlotte Policies, Procedures and Communication expectations and always prioritise OH&S, flagging any safety risks with the Boutique Manager in a timely and accurate manner.
Our Perks
At by charlotte, we cherish our team, fostering an environment where work, creativity, and fun coexist.
Exclusive Product Discounts: Enjoy generous discounts on our beautiful collections, so you can indulge in the pieces that inspire you most. Team Bonding & Experiences: Participate in unique team events and experiences throughout the year, strengthening connections and creating lasting memories with our team. Competitive Commission Structure: Benefit from a rewarding retail commission scheme that recognises and rewards your hard work. Collaborative & Passionate Environment: Join a dynamic, passionate team in a fast-growing business, where creativity, collaboration, and innovation thrive.
You have a genuine passion for jewellery and meaningful design. For you, it’s about more than just creating beautiful pieces—it’s about telling stories, empowering others, and fostering self-expression. You’re excited to be part of a brand that celebrates transformation and resilience, and you’re eager to contribute to a fun, inclusive, and inspiring team culture. If you resonate with these values, we’d love to hear from you!
Our People & Culture team will review your application promptly. Please understand that we anticipate a high volume of applicants and will only be able to get in touch with those who are successful.