Events Coordinator / Restaurant Supervisor

Description:

Join the Team at Mantra Mackay – Full-Time Event Coordinator / Restaurant Supervisor

Mantra Mackay is currently seeking a vibrant and experienced Full-Time Event Coordinator / Restaurant Supervisor to join our passionate and professional team. This exciting dual role offers the opportunity to lead the planning and execution of a wide range of events and functions, while also overseeing the daily operations of our restaurant.

We’re looking for a talented, reliable individual who is highly organised, detail-oriented, and has a passion for hospitality. The ideal candidate will be an excellent communicator with a strong ability to multitask and deliver exceptional guest experiences.

As the Event Coordinator / Restaurant Supervisor, you will:

• Coordinate all aspects of events and functions from initial enquiry to post-event follow-up. These include weddings, corporate meetings, conferences, social events, and group bookings.

• Collaborate with clients to understand their needs, preferences, and budgets, delivering tailored event planning services.

• Prepare comprehensive event proposals, including timelines, budgets, and detailed plans.

• Liaise with all hotel departments—Management, Catering, Housekeeping, Front Office, and Maintenance—to ensure seamless event execution.

• Oversee event set-ups, including room layouts, décor, audiovisual equipment, and catering.

• Supervise event and restaurant staff, ensuring excellent service standards are upheld.

• Troubleshoot and resolve issues promptly during events and restaurant service.

• Maintain accurate records of event logistics, expenses, and client communications.

• Manage and optimise in-house events to meet and exceed budget targets.

• Drive customer satisfaction and loyalty through outstanding service and memorable experiences.

• Oversee restaurant operations, ensuring smooth service, guest satisfaction, and compliance with health and safety regulations.

• Manage inventory and order supplies for both events and restaurant operations.

To be successful in this role, you will ideally have:

• Minimum 2 years’ experience in event coordination and/or restaurant supervision.

• Excellent written and verbal communication skills.

• Proven ability to build and maintain strong relationships with clients and team members.

• Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.

• Flexibility to work varied hours, including evenings and weekends, based on event schedules.

• A solid understanding of food & beverage service, event logistics, and AV equipment.

• Proficiency in Microsoft Office and hotel/event management systems such as iVvy and Protel.

• A passion for hospitality and a dedication to providing exceptional guest service.

• Strong knowledge of the Australian events and functions market.

• A valid RSA certificate.

Ready to Join Us?

If you’re ready to bring your creativity, leadership, and enthusiasm to a dynamic full-time role, we’d love to hear from you.

Apply Now by submitting your resume and a cover letter outlining your qualifications and relevant experience.

Please note: Only shortlisted candidates will be contacted via phone or email for an interview.