Description:
· Casual Position
· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman Technology for Business.
The Harvey Norman Technology for Business team is seeking a passionate, customer service focused Technician to join them in delivering Great Service, Always! to their customers.
Key Responsibilities:
Client Onboarding & Tech Stack Deployment
• Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions.
• Configure devices, user accounts, and applications in line with client requirements
• Ensure all systems are set up to meet security best practices and compliance standards
Systems Administration & Security
• Assist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools
• Configure M365 environment with CA, Device configuration and standard policies / settings
• Monitor and maintain IT security systems, ensuring adherence to best practices and policies
• Perform routine maintenance and updates on systems and software
CRM & Security System Support
• Manage tickets, activities and tasks in CRM platform Connectwise
• Troubleshoot L1 & L2 technical requests
Documentation & Reporting
• Create and maintain detailed documentation for technical procedures, configurations, and client environments
• Provide regular reports on support activities, incidents, and resolution times
Preferred Skills & Experience
• Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender
• IT Security: Knowledge of cybersecurity principles, practices, and tools
• RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR and SIEM platforms
• CRM Experience: Experience using CRM systems
• Technical Documentation: Ability to create clear, concise, and accurate documentation
• Problem-Solving Skills: Strong analytical and troubleshooting abilities
• Customer Service: Friendly and professional with a client-first attitude
Required
• Experience in an MSP or IT support role (1–2+ years ideal)
• Strong knowledge of M365 and experience with CRM tools
• Communication: Excellent verbal and written communication skills
Hours & Flexibility
• Casual, hours will depend on workload and projects
• Remote work
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.