Employment Coach

Description:

About us

Workskills is a progressive, leading, not-for-profit employment services provider in Southern Tasmania. Our focus is on being a great community organisation where our people have the ability to excel.

Our commitment to our clients is quite simple - to truly understand and prepare them for their future, to place them in meaningful jobs or training, and to help them retain employment, for the benefit of individuals, families, and communities.

With a strong focus on customer service, our dynamic teams are genuine and passionate about changing lives. We are focused on continuous improvement and driving performance to best support individuals, employers, and the broader community. Workskills provides an environment where our people have a defining influence on the lives of Tasmanians – after all, we have been doing this for over 40 years.

The opportunity

Workforce Australia Employment Services is an important part of Workskills’ service offering in Southern Tasmania, supporting Tasmanians at risk of long-term unemployment.

As an Employment Coach, you will be responsible for directly facilitating employment outcomes for a caseload of participants, using a person-centred and strengths-based model. You will engage with a range of internal and external services to ensure Workforce Australia Services (WAS) participants receive appropriate vocational and non-vocational support on their pathway to employment.

Successful individuals in our business share a common skill set: outstanding customer service, the ability to prioritise, and a passion for enabling clients to achieve their full potential. In our current workforce, we have amazing people who have come from the retail, hospitality, and general service sectors; equally, we have professionals with high levels of tertiary education. Overall, the key is your ability to excel in customer service with a passion for helping others succeed.

You will be supported to:

• Provide client-centred, strengths-based coaching for WAS Participants in accordance with the WAS Service Delivery Manual and the WAS Deed.
• Manage a caseload of WAS Participants to provide individually tailored coaching support, through individual face-to-face appointments; small group activities; online coaching; and phone-based coaching.
• Meet individual performance targets aligned with the WAS Performance and Quality Framework and contribute to the achievement of team and whole-of-service performance targets.
• Coordinate with a range of internal supports and external organisations to provide WAS Participants with targeted vocational and non-vocational support; personal and career development activities; education placements; and work placements.

About you

To be successful in this role you will have:

Essential:

• Ability to work from our Hobart site as well as our Operations Hub located in Derwent Park.
• Ability to deliver, strengths-based, co-designed, client-centred approaches to the development of people.
• The ability to understand the needs of a diverse range of people; facilitate people’s preparation for work and/or education; and support people to achieve employment outcomes
• The ability to develop skills in case management, tailoring services for individual clients; managing diverse caseloads with empathy and professionalism; apply service guidelines and models; and use digital case management systems
• Strong interpersonal communication skills, including the demonstrated ability to engage effectively with a diverse range of people, and collaborate professionally with colleagues and external service providers
• Provision of a current satisfactory National Criminal Record Check, and registration to Work with Vulnerable People in Tasmania

Desirable but not essential:

• Educational qualifications in a relevant field
• Current Tasmanian drivers’ licence

We offer you

• Modern work environment that is safe, truly friendly and supportive
• A competitive salary
• Salary packaging options
• 5 weeks annual leave
• 12 days personal leave, 12 days flex leave
• Challenging and rewarding career with professional development opportunities

Take the next step

To find out more about this exciting career opportunity contact Sarah on 0436 413 417.

For a copy of the Position Description please click here – (if viewing via Seek, please go to our Website https://workskills.org.au/ then scroll to the bottom of the home page and click “join our team” to view the ad and linked position description via our Careers Portal)

You can apply via our Careers Portal as mentioned above, or click the Seek Quick Apply button now!

Your application must include:

• current resume
• one-two page cover letter detailing your vision of success in this role

Applications will be reviewed upon submission.

Workskills Tasmania is a proud Employer of Choice, dedicated to championing equity and diversity within its team. We extend equal opportunities to all candidates and actively welcome applications from individuals with diverse backgrounds. We encourage Aboriginal and Torres Strait Islander people to apply for all positions.

As a Child and Young People Safe Organisation all employees are required to undertake a Working with Children Check and a National Police Check.

All applications are treated in the strictest of confidence.