Description:
Job Category: Frontline Trades and LabourJob Description:
Reporting to the Operations Manager, the Event Delivery Manager is responsible for the on-the-ground coordination and execution of events within the convention centre. This role ensures seamless event delivery through operational oversight, effective team leadership, and a strong commitment to safety, client satisfaction, and service excellence. The Event Delivery Manager acts as the primary liaison between internal departments and clients during live events, ensuring operational standards are maintained and the client's experience exceeds expectations.
This role demands a naturally energetic and flexible individual with a “Can-do” attitude who is accustomed to working in a fast-paced events environment and has proven capacity to work well under pressure and to strict rolling timelines. The successful applicant will also require the capacity to deal effectively with multiple tasks and competing demands.
Responsibilities:
Event Coordination & Delivery
- Oversee the setup, execution, and pack-down of events, ensuring all requirements are delivered as per the event plan.
- Act as the venue's key contact for clients and suppliers during event delivery.
- Coordinate with departments including F&B, AV, housekeeping, and security to ensure service excellence.
- Troubleshoot and resolve operational issues during live events quickly and professionally.
- Lead and direct event delivery staff and casual team members during events.
- Provide coaching and performance feedback in real time.
- Ensure all team members adhere to SOPs and maintain a professional appearance and attitude.
- Build and maintain positive working relationships with clients, exhibitors, suppliers, and internal stakeholders.
- Represent the convention centre professionally and ensure client satisfaction during events.
- Conduct pre-event briefings and post-event debriefs when required.
- Ensure all events are delivered in compliance with WHS legislation, venue policies, and risk management protocols.
- Conduct safety checks and support emergency response procedures where necessary.
- Complete incident and hazard reports in accordance with company policy.
- Maintain cleanliness, safety, and presentation of all event spaces.
Qualifications:
Essential
- Proven experience in events, hospitality, theatre, or convention centre operations.
- Strong leadership skills with experience managing teams in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Calm under pressure with strong problem-solving abilities.
- Available to work flexible hours, including nights, weekends, and public holidays.
- Experience in exhibitions, live entertainment, or large-scale events.
- Formal qualifications in Event Management, Hospitality, or similar.
- First Aid, RSA, or Fire Warden certification.
- A Construction White Card
About the Team: Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.
Downer Group
11 May 2025;
from:
uworkin.com