Description:
Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
The Sales Support team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.
We are looking for pro-active people who do not like a routine at work. The team supports the LA region, and we are looking for candidates with the following language combination: English + Portuguese languages (optional).
Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.
Responsibilities include:
- Contract Creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Audit ready documentation creation and storage maintenance
Organization
You will report to Operations Manager.Position Requirements:
The Sales Transaction Support Representative will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills. We need somebody who will be able to demonstrate the ability to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution.
Other requirements included:
- 1+ year of contract administration experience
- Strong PC Background (Word, Excel, etc)
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor, and document data
- Strong written and verbal English communication skills
- Exceptional interpersonal and relationship management skills
- Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities
If you require an accommodation to complete this application, please contact ability@lenovo.com