Service Manager - Non-Residential Services (Aboriginal Identified)

Description:

• Lead crucial community health programs that impact lives in Central Australia .
• Earn a generous salary of $126,000 + super + salary packaging + additional leave benefits!
• Make a lasting impact while working within an inclusive, values-led organisation focused on healing and community support .

Drug and Alcohol Services Australia (DASA) is a Central Australian not-for-profit organisation with over 40 years of community service, committed to reducing the harmful impacts of alcohol and drug use. Headquartered in Alice Springs, DASA provides trauma-informed, culturally safe, and evidence-based support across the region.

Their diverse programs include the Sobering Up Shelter, Aboriginal and Methamphetamine Outreach Teams, Prison In-Reach, the Drink Driver Education Program, Aranda House Therapeutic Community, and other vital initiatives such as Angie’s Place and the Alternative to Custody Programs. DASA operates under the guiding values of Integrity , Diversity , Compassion , Community , Collaboration , and Innovation .

Learn more at: www.dasa.org.au

DASA is looking for a full-time Service Manager – Non-Residential Services based in Alice Springs, NT .

This important leadership role reports directly to the Therapeutic Lead and oversees a range of critical community-focused programs. The Service Manager will provide strategic direction, lead culturally responsive teams, and ensure compliance with best-practice models and Quality Improvement Council standards.

More specifically, your responsibilities include but are not limited to:

• Leading the Methamphetamine Outreach Team (MOT), Aboriginal Outreach Team (AOT), and Sobering Up Shelter (SUS) teams
• Managing the delivery of the Drink and Drug Driver Education Program and Prison In-Reach Program
• Ensuring team rostering, training, performance management, and stakeholder engagement
• Overseeing incident management, data collection and reporting
• Facilitating regular team meetings and maintaining high staff morale
• Delivering culturally safe services aligned with funding and compliance frameworks
• Representing DASA in community engagement and education events
• Participating in the organisation’s on-call management roster (approx. once every 6 weeks)

Click here to view the full Position Description.

To qualify, you will need a Diploma in Community Services, AOD, Mental Health, or Human Services and experience in a leadership or management role in a similar sector. A Certificate IV in Training and Assessment (TAE) is highly desirable.

Additionally, the following skills and background will be highly valued:

• Demonstrated experience in team supervision, rostering, performance coaching, and stakeholder engagement
• Strong time management, conflict resolution, and public speaking skills
• Understanding of Aboriginal culture and the ability to deliver culturally appropriate programs
• Skilled in managing multiple teams and overseeing various operational areas such as Outreach and Shelter
• Cultural awareness, flexibility, and the resilience to adapt to challenges associated with remote or cross-cultural work
• Capability to develop, deliver, and evaluate community outreach and education programs
• A current NT C Class Driver’s Licence, and ability to travel to remote communities as required
• Eligibility for Ochre Card and a National Police Clearance
• Willingness to work on-call and respond to critical situations when required

As our ideal candidate, you will bring cultural sensitivity , flexibility , and a trauma-informed approach to leadership. You thrive in fast-moving environments and are committed to the continuous improvement of community health services.

Please note: This is an Identified Position , and applicants must identify as Aboriginal or Torres Strait Islander under the NT Anti-Discrimination Act 1992, S35(1)(b) [Inherent requirements of the job] and S57 (Special measures).

In return for your leadership and impact, DASA offers:

• $126,000 annual salary (commensurate with experience) plus super
• 6 weeks of annual leave
• 4 paid mental health days per year
• Salary packaging options
• Strong executive leadership and team support
• Professional development opportunities
• Work vehicle available during business hours
• Flexibility and cultural connection through meaningful community outreach

Relocation support may be negotiable for the right candidate , however local applicants are highly encouraged to apply .

If you are an Aboriginal or Torres Strait Islander professional with the drive to lead, grow, and serve your community through DASA’s non-residential programs, apply today . Your leadership could be the difference in shaping safer and healthier futures.