Customer Success Associate | Emerging Fintech | Hybrid Work Model

Description:

The Company

This leading fintech is revolutionizing the education finance sector by providing tailored financial solutions designed to make education more accessible and affordable. Their innovative platform empowers families to manage education costs with ease and flexibility, ensuring that quality education is within reach for everyone. Be part of a dynamic team committed to driving positive change in the education space, where your work will have a meaningful impact on the future of students and families across the country.
Benefits:

• Competitive salary package with yearly bonus scheme
• Excellent training and development
• Exceptional career opportunities and growth on offer
• Central location; close to cafes, bars & restaurants
• Flexible working opportunities
• Meet like-minded people and join a dynamic team of professionals

The Job

Reporting through to the Team Leader, you will be responsible for the following duties:

• Build strong customer relationships to ensure long-term satisfaction and positive experiences.
• Provide front-line support via live chat, email, and phone, assisting customers in a timely and friendly manner.
• Guide customers through the process, from initial enquiry to securing funding for education fees.
• Resolve customer issues, offering clear solutions and ensuring a positive outcome through follow-ups.
• Maintain a deep understanding of the product, explaining it in a simple, customer-friendly way.
• Manage customer payments with a flexible and supportive approach while collaborating with internal teams for continuous improvement.

You
To be successful in this role, you must have experience in the below areas and possess the below personal qualities:

• Minimum 2 years experience working within the financial services sector, ideally in a lending or client services capacity.
• Degree qualified in business, finance, accounting or a related degree.
• Excellent communication skills, with an ability to clearly explain and simplify complex concepts over the phone.
• Strong problem-solving skills and the ability to follow processes and procedures.
• The ability to adapt to change with ease and be resilient to cope with challenging tasks.

How to apply

If you’re looking to build your career within an expanding, innovative and dynamic organisation then be sure to send your application through to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential conversation.