Delivery Manager

Description:

Our client a prominent international organisation is looking for a Delivery Manager – CX & Agile Delivery
Join a dynamic team as a Delivery Manager to lead and oversee the successful delivery of multiple initiatives across a contact centre, service delivery and training teams. This role is pivotal in planning, prioritizing, and coordinating initiatives, managing risks and dependencies, and fostering a culture of continuous improvement. Your leadership will ensure clear communication across teams, maintain balanced workloads, and drive the adoption of Agile practices to enhance team performance and project outcomes.
Key Responsibilities:

• Lead multiple initiatives across contact centre service delivery and training teams.
• Collaborate with stakeholders to define clear outcomes and develop actionable plans.
• Conduct quarterly planning focusing on capacity-based planning for high-priority initiatives.
• Track and manage risks, issues, and dependencies throughout the lifecycle of initiatives.
• Provide concise and transparent delivery updates to leadership and stakeholders.
• Empower and guide a cross-functional team, ensuring workloads are balanced for sustainability.

What You Bring:

• Minimum 5+ years of experience in team leadership and delivery management.
• Proven track record in managing successful delivery initiatives in fast-paced environments.
• Strong knowledge and hands-on experience with Agile methodologies (Scrum, Kanban).
• Excellent stakeholder management and communication skills.
• Experience in contact centre operations and training environments is highly desirable.

Why Join?

• A collaborative, supportive culture focused on innovation and customer excellence.
• The opportunity to shape the future of service delivery in a growing, tech-driven organization.
• Flexible work options and a strong focus on work-life balance.

Contract role with an opportunity for permanent in the future.