Description:
Come join Service Victoria and utilise your skills in this Content Designer role, in a hybrid and flexible working place!
About us
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. Service Victoria and DGS are bringing important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
We're looking for a content designer with a human-centred approach to their work. You'll be a champion of plain language and accessibility, with the ability to work across many different digital products and services.
Key Accountabilities:
- Create simple, clear instructional content for website forms, mobile app and other digital products. Promote digital inclusion and design for our customers who have accessibility needs.
- Work with colleagues and stakeholders to simplify complex language, using influence and negotiation skills to achieve the right outcome.
- Champion plain language and encourage a customer-centric approach to experience design.
- Deploy assorted tools, technology and methodology - including user research (qualitative and quantitative), usability testing, analytics and more - to validate your content.
Key Selection Criteria:
- Skilled at writing for digital channels and products, with proven ability to create accessible and effective instructional content. Your practice should be informed by human centred design.
- Demonstrates polished storytelling. Your effective communication and negotiation skills enable you to work collaboratively and motivate others to design, plan and implement better experiences for customers.
- Significant experience deploying assorted tools, technology and methodology - including user research (qualitative and quantitative), usability testing, analytics and more - to validate your design solutions.
For specific responsibilities please review the attached position description. This is a 12 months fixed term role, based in Footscray office with hybrid working options.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on 23 May 2025. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)