Operations Centre Officer

Description:

About The Team
Located in our Infrastructure Network Operations department, the Network Monitoring team are responsible for the monitoring, operation and management of the active assets associated within the water, sewer, and recycled water networks.
About Your New Role
You will respond to the needs of internal and external customers by processing data and service requests to assist Infrastructure Gold Coast crews and the general public working within our Operations Control Centre.
We are pivotal in monitoring all active assets 24/7 but also oversees the operation of the passive assets, including 3,500km of water mains and 3,500km of sewerage mains to provide safe drinking water supplies and sewerage collection.
We're Looking For People Who Have
Highly developed interpersonal skills, with experience interacting with the public/external stakeholdersAbility to prioritise problems, think laterally, gather and analyse information to identify symptoms and causes, and engage the correct people to deliver the appropriate service to the residents of the CityWork under pressure to determine the best course of action when assets fail or residents report problemsDeliver a high quality of service to internal and external customers and reacts responsively to customer expectationsReliable and self-motivated as a rotational shift worker Knowledge and experience in the water and sewerage industry, along with SCADA control systems advantageous24/7 Operation Centre/Control Room experience within the water and sewerage industry or a similar process-driven industry advantageous
Be part of shaping the Gold Coast's future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:
Personal and professional development coursesAccess to 350+ fitness facilities through Fitness Passport4 free confidential counselling sessions a year for you or an immediate family member1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.
How to apply
For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.
Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.
Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviewsand drug and alcohol testing.
Contact Person
Alexandra McNulty
Contact
amcnulty@goldcoast.qld.gov.au
Closing Date
Sunday, 01 June 2025
Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.