Description:
An AO6 Team Leader vacancy is available in the Debt Management Centre (DMC) division of the Queensland Revenue Office. We have positions available in both our Southport and Ipswich offices and flexible work options may be requested.
The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions in a contact centre environment. Please read the role description for more information. You can also contact Brooke Karam for further information on Brooke.karam@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.
Job details
Position status Permanent Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO6 Workplace Location Gold Coast,Ipswich region Job ad reference QLD/637049/25 Closing date 29-May-2025 Yearly salary $115758 - $123611 Fortnightly salary $4437.00 - $4738.00 Job duration Contact person Brooke Karam Contact details Ph: (07) 3012 2825Access the National Relay Service
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.
Your typical day as a Team Leader working in the QRO's Debt Management Centre may include:
• Lead a team of approximately 18 Service Officers and Debt Resolution Officers.
• Reporting on debt portfolio collection outcomes against established benchmarks to ensure strong productivity whilst maintaining a strong client centric approach.
• Facilitate team and individual development and build a positive and participative culture aligned to our values and expectations.
• Provide agile, visible leadership utilising advanced problem-solving skills.
• Developing and maintaining relationships with internal staff and stakeholders,
and
• Participating in regular leadership meetings.
You will be supported by a positive, constructive team and group leaders as you do your work.
To be successful in this role you will need to demonstrate:
• Working knowledge of digital and data technologies/systems.
• Strong interpersonal skills and resilience.
• The capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills within a client-focused environment.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/637049/25
Closing Date: Thursday, 29 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
There are two permanent AO6 opportunities available
Please ensure you download all attachments and follow the instructions on how to apply.