Description:
Mackay Entertainment & Convention Centre (MECC) is seeking a dynamic and experienced Client Services Team Leader to join our team.
About this opportunity:
This role is pivotal in leading the Client Services team to provide exceptional service to both internal MECC teams and external clients. The successful candidate will ensure the seamless planning, concierge, and settlement services for events at MECC and associated venues, aligning with our service level expectations.
Key Responsibilities:
- Lead the Client Services team to provide high-level concierge services, aligning with MECC Service Standards and venue programming priorities
- Assign, delegate, and document all event requirements, ensuring alignment with the MECC Bookings Workflow
- Consult with clients to determine event details and support the coordinator with professional business practices to achieve sales performance targets
- Progress the use of event booking software and support the integration of technology to continuously improve services
- Produce accurate event documentation from enquiry stage to event settlement
- Foster strong communication and relationships between the Client Services team and internal MECC and MRC teams
- Support the analysis and evaluation of processes to ensure effective integration of administrative and financial systems
- Assist in developing a range of products and services to maximise revenue and achieve a competitive position in the local, national and internationalMeetings, Incentives, Convention and Entertainment (MICE) industry
Special Requirements:
- Some out-of-hours work and domestic travel is expected.
- Flexibility with working hours in accordance with the requirements of the Mackay Entertainment & Convention Centre.
Essential Qualifications, Experience & Skills:
- Qualification in Business, Event Management, or a related field.
- QLD “C” Class Drivers Licence or interstate equivalent.
- Experience in events, hospitality, or client services, preferably at a supervisory level
- Proficient in corporate systems and Microsoft Office products
- Familiarity with event software like Momentus, TicketSearch, Event Draw, or Conference Monitor
- Strong time management, resource allocation, and interpersonal skills
- Ability to lead a team, meet deadlines, and drive efficiency
- Knowledge of contract, settlement, and invoicing processes
- Understanding of internal finance systems and their integration
Why work for Mackay Regional Council?
Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.
Discover more about the Mackay Region https://www.discovermackay.com.au/
In addition to the above, we also offer the following benefits:
- Base annual salary of $ 86,824.92
- Up to 18% superannuation (conditions apply).
- Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.
- Flexible work arrangements with a 9 day fortnight any 5 out of 7 roster.
- May be eligible for salary sacrificing options.
- Membership to lifestyle benefits program including corporate discounts.
- Study and assistance programs for career development.
- Learning and career development opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active Social Clubs.
Want to know more about this role?
View the Position Description (PD) for this role in the document attachments.
How to apply:
If you are passionate about delivering exceptional client services and have the skills and experience required for this role, we would love to hear from you. Please submit your application, including a cover letter and resume.
Applications Close:
Thursday, 5 June 2025
Having troubles submitting your application?
Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY (1300 622 529).
***Important information for applicants:
To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.