Description:
Urgent requirement of Customer Support Engineer - Contract - PerthRequirements Essential Skills :
- 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
- Must have 5+ years of experience with magik, Java, VMDS & Oracle Database
- Must have SQL, shell scripting, ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc
- System configuration and Hands on Experience with installation of GE Smallworld suite of products
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis, identification and resolution
- Strong troubleshooting & debugging skillsMS office applications (Word, PowerPoint, Excel) and MS Outlook competency
- Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Desirable Skills:
- Ensure success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction
- Should take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
- Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols
- Mentors staff in troubleshooting and analysis methods
- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
- Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issue
- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls
Eligibility: Australian/NZ Citizens/PR Holders only
Email: jobs@hasthasolutions.com
15 May 2025;
from:
uworkin.com