Description:
JOB OVERVIEW
JOB ASSIGNMENT
Technician
ALTERNATIVE BUSINESS TITLE
JOB LEVEL
Individual Contributor
SITE
GENERAL DESCRIPTION
Carry out the service and repair of customers vehicles and where required, the preparation of new vehicles to a high standard, to ensure total customer satisfaction in the most cost effective manner, taking into account time, safety and quality standards.
ON SITE DEPARTMENT
Service Workshop
REPORTS TO
Service Dept Manager
AWARD
Vehicle Repair, Services & Retail Award 2020
CLASSIFICATION
Level 6 (R6)
JOB REQUIREMENTS
EDUCATION, CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS
Automotive technician (light/heavy vehicle) Certificate III
Drivers Licence
HR/HC Drivers Licence
KNOWLEDGE REQUIREMENTS
Diagnostic analysis
Dealer Management Systems
PREFERRED WORK EXPERIENCE
Previous mechanical experience in automotive industry
Previous manufacturer training
PERSONAL ATTRIBUTES
Sound verbal and written communication skills
High standard of workmanship
Enthusiasm and drive
SCOPE
TYPICAL DIRECT REPORTS
Adhoc supervision of apprentices
INTERNAL RELATIONSHIPS
Service Workshop team members
Predelivery Department
Service Administration Department
EXTERNAL RELATIONSHIPS
Industry bodies/trainers
Suppliers
Customers
WORK ENVIRONMENT
Fully equipped service workshop
KEY ACCOUNTABILITIES & DUTIES
AUTOMOTIVE SERVICE & REPAIRS
...