Caravan Park Leading Hand

Description:

We are currently seeking an experienced Caravan Park Leading Hand to take ownership of grounds staff & maintenance works at our Apollo Bay Caravan Parks.

About the Accommodation Services Team:

Our ten self-managed Caravan Parks and Cape Otway Lightstation generate the majority of the Authority’s revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, our caravan parks offer a range of accommodation options for families, tourists, students and visitors.

Purpose of the position:

The Caravan Park Leading Hand is accountable for the day-to-day supervision of park grounds staff to upkeep of lawns, gardens, trees and terrain as well as the general maintenance activities (minor repairs, painting, removal of debris, etc.) of structures, cabins, equipment and other items.

Primary responsibilities:

Key responsibilities of this position include but are not limited to:

• Supervision of the ground’s maintenance staff under the direction of the park management.
  • Daily works and safety briefings for the team
  • Works planning and delegation of tasks to individual staff ensuring high standards and efficiencies are met.
  • Provide regular feedback to the team and manage team performance and development with support from management.
• Undertake construction, revegetation, and other landscaping projects within the site.
• Liaison and communicate with internal and external stakeholders including the community, visitors and contractors.
• Participation in team meetings, risk identification and mitigation activities.
• Grounds maintenance such as weed control, spraying, pruning, mowing, mulching, sawing, lopping, raking, planting, fertilizing, irrigation management, and other associated land care processes.
• General maintenance such as minor carpentry repairs, painting, handyman style repairs requiring use of power tools and other general equipment in cabins, communal ablution blocks, kitchens, office buildings, fences and other items and equipment across the site.
• Ensure the amenity and appearance of the site is maintained such as hard rubbish removal, rubbish bins emptying, removal of debris and rubbish around caravan sites, removal of fallen branches, leaves and other items from the park grounds.
• Schedule plant and equipment maintenance, facility and asset maintenance works, safety and asset management inspections.
• Estimate materials, equipment, cost, labour and purchasing as required in line with budgetary controls.
• Administrative duties including any relevant reporting; responding to phone and email enquiries and maintenance requests.
• Understand and lead compliance with occupational health and safety, cultural heritage, planning and environmental policies, procedures and legislative requirements relevant to the position including risk identification and assessments, incident reporting, daily job cards and safety inspections.
• Face to face customer liaison at the site including the provision of information, dealing with customer complaints, receiving maintenance requests and other customer interactions.
• Advising management of customer issues as soon as able and in the format directed by the management to ensure an efficient and timely transfer of information.
• Respond to and assist with emergency calls and after hours calls for both site maintenance.

Qualifications & Experience:

• Trade, certificate or diploma relevant to foreshore operations/grounds maintenance
• Demonstrated experience (3 years) in trade, land management, facilities and grounds maintenance or other relevant work
• Experience supervising a small team
• First Aid (desirable)
• White Card (desirable)
• Chainsaw qualification
• Safe Chemical Use certificate (preferred).

Knowledge and skills:

• Practical grounds skills developed in an environment involving care and maintenance of large-scale broad acreage grounds spaces.
• Practical maintenance skills developed in an environment involving a range of general upkeep of machinery and equipment and handyman activities.
• Ability to communicate with people across a broad range of backgrounds.
• Demonstrated ability to work as part of a team.
• A proactive approach to problem-solving.
• Excellent time management and organisational skills.
• Knowledge of occupational health and safety process and procedures including safe manual handling techniques.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.