Servicenow System Analyst

Description:

Role Highlights

• Work in a modern and dynamic environment
• Diverse and inclusive culture
• Client-focused role

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Business Improvement and Technology is responsble for enabling the department and its operations to deliver its services through the provision and governance of information management, systems, data and technology. Their goal is to provide our employees with the tools they need to do their jobs effectively while making it simplier for the community to access the information they need.

Role Details

The ServiceNow System Analyst is a role within Business Improvement and Technology and is accountable to the Manager Technology Governance and Standards for:
• Configuring and maintaining the ServiceNow platform, ensuring optimal performance and usability, and, assisting in ensuring that all system configurations and enhancements meet the required quality standards and business requirements.
• Partnering with technology teams and business units to define, onboard, integrate and improve overall ServiceNow platform and ITSM processes.
• Undertaking business process and system process related analysis and managing resolution of incidents and problems related to the ServiceNow system.

Special Conditions

National Police Check required.
Some out of hours work may be required.

Role Status: Term up to 17/06/2027

Salary Range: $85,790-$95,413 (ASO5)

Location: Adelaide

Enquiries: Anika Semmler, +61874245944 Email: anika.semmler@sa.gov.au

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.