Administration Officer

Description:

Primary objectiveProvide efficient and effective customer-focused frontline administrative services to support the operations of the Public Guardian and Trustee (PGT), represented people and members of the public.
Key duties and responsibilitiesProvide essential frontline administration services such as the provision of telephone call centre and front counter reception duties. This includes delivering services to people who may have intellectual and communication disabilities.Undertake general financial duties including accounts payable, procurement, corporate credit card and travel including.Assist with recording interactions with clients in the division’s information management system (OPGIS) including maintenance of official client records and other office records and systems. Also includes the registration of Wills and Advance Personal Plans.Assist with official correspondence for the Northern Territory Civil and Administration Tribunal and other stakeholders in relation to guardianship matters.Respond positively to change with a commitment to ongoing improvement and professional development, act professionally at all times, demonstrate cultural competence and operate within the boundaries of agreed policies and procedures.Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Selection criteria EssentialEffective communication skills (written, verbal, and interpersonal) and experience in delivering customer-focused services to people of diverse backgrounds, who may have a disability and complex needs.Demonstrated experience in administration and financial processes, including the ability to maintain accurate records and maintain confidentiality.Demonstrated ability to work without supervision, independently and/or part of a team, to organise work, meet deadlines and achieve results. Includes demonstrated initiative and flexibility to respond to changing priorities.Demonstrated sound computer literacy skills and use of software applications, records and business systems relevant to the organisation.Demonstrated work ethic and resilient attitude which emulates PGTs values of professionalism, accountability, honesty, respectfulness and innovation.DesirableAn understanding of guardianship, financial and estate administration or ability to obtain.Further informationThe preferred or recommended applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. Applicants are required to have a current driver’s licence.
Explore the Office of the Public Guardian and Trustee.https://pgt.nt.gov.au/about-us/about-office-public-guardianhttps://pgt.nt.gov.au/https://pgt.nt.gov.au/resources/fact-sheets
Located in Alice Springs, you will be rewarded with a competitive remuneration package inclusive of 11% superannuation, 6 weeks recreational and 3 weeks personal leave, 3 days paid leave over Christmas shutdown, 17% annual leave loading, and the opportunity to develop a long-term career in the Norther Territory Public Sector.
Explore the Territory:https://jointheterritory.nt.gov.au/__data/assets/pdf_file/0004/1328953/Greater_Darwin_regional_guide.pdfhttps://jointheterritory.nt.gov.au/work/work-for-nt-governmenthttps://northernterritory.com/darwin-and-surroundshttps://youtu.be/jOwnQ6MSaWg?si=Zq70ixIN7j32wWIG
Click here for further information and to directly apply : Jobs - Administration Officer/Customer Service OfficerClick here to see our website : Northern Territory Public Guardian and Trustee
Information for applicants – inclusion and diversity and Special Measures recruitment plansThe NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.