Description:
We are seeking a highly organized, proactive, and versatile Facility Operations & Administration Manager to oversee the day-to-day operations of our multi-use sporting facility. This pivotal role combines procurement, finance, human resources, event coordination, maintenance oversight, stakeholder engagement, and administration. The ideal candidate will possess strong leadership, communication, and multitasking skills, with the ability to manage both strategic tasks and hands-on duties.
Key Responsibilities:
- Procurement & Stock Management: Manage procurement of cleaning equipment, solutions, stationery, bar and canteen stock. Maintain accurate inventory levels and coordinate bar stocking.
- Finance & Payroll: Process supplier invoices, utilities, and contractor payments. Oversee weekly payroll, staff superannuation, and canteen contractor payments. Perform account coding and reconciliation in Xero. Manage field and turf hire invoicing and pursue unpaid invoices.
- Staff Management: Coordinate staff rostering, validation, and adjustments. Transfer and verify rosters for payroll processing. Conduct staff training including POS and duty responsibilities.
- Facility Operations & Maintenance: Coordinate and carry out daily field and facility preparation. Perform general maintenance including goal/net repairs, rubbish removal, gardening, and lighting replacement. Liaise with contractors and council for facility compliance and repairs.
- Customer Service & Admin: Manage phones, emails, filing, and general enquiries. Provide exceptional front-line customer service during events and peak times.
- Bookings & Event Coordination: Maintain and update field booking system. Plan and prepare for tournaments and function room bookings. Coordinate function catering and logistics.
- Stakeholder & Community Engagement: Meet regularly with suppliers, contractors, council, and sporting bodies (e.g., Hockey QLD, Hockey AUS). Support the preparation of grants, sponsorship proposals and community initiatives.
- Technology & Communication: Update website and social media platforms with current content and announcements. Manage POS system, including product coding.
- Governance & Compliance: Support development and review of policies and procedures. Maintain compliance with local council, safety, and liquor licensing regulations.
Key Requirements:
- Proven experience in venue/facility management, operations, or a similar multi-functional role.
- Sound knowledge of financial systems (e.g., Xero), payroll processes, and POS systems.
- Exceptional organizational and time management skills.
- Strong interpersonal and communication skills.
- Ability to work independently, take initiative, and manage competing priorities.
- Availability for weekend and evening work, as required.
- Blue card or working with children check (if applicable).
- First Aid certification (preferred).
- Current driver’s license.
- Demonstrated experience in leading a team.
- Strong financial management acumen.
- A current or past affiliation with a hockey or other sporting club is highly regarded.
To Be Successful:
To thrive in this role, you will be a proactive and solutions-oriented individual with a passion for sports and community engagement. You will be comfortable working in a fast-paced environment and able to effectively balance competing demands. Your ability to build strong relationships with staff, stakeholders, and the community will be crucial to your success.
Desirable Criteria
- Sports Management / Business Degree