Description:
Are you passionate about cars and customer service? Join our dynamic team at Waverley Mazda, where you'll be the heartbeat of our customer experience!
About Us:
At Waverley Mazda, we pride ourselves on delivering top-notch automotive care to our valued customers. With a reputation for excellence and a team committed to quality service, we are a trusted name in the industry.
Role Overview:
As an Automotive Service Advisor, you will be the face of our service center, assisting customers with their vehicle maintenance needs. From greeting customers to discussing service options and ensuring their satisfaction, you'll play a crucial role in our customer service journey.
Key Responsibilities:
- Greet customers warmly and assist with check-in procedures
- Listen to customer concerns and accurately document vehicle issues
- Provide clear explanations of recommended services and associated costs
- Schedule service appointments and maintain an organized service schedule
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles
- Ensure customer satisfaction by addressing any concerns or questions
- Uphold our commitment to quality and excellence in all interactions
Qualifications:
- Previous experience in automotive customer service or related field preferred
- Strong communication skills with a friendly and professional demeanor
- Ability to multitask in a fast-paced environment
- Knowledge of basic automotive terminology and maintenance services
- Proficiency with computer systems and software for scheduling and documentation
- Team player with a customer-focused mindset
- Willingness to learn and adapt to new technologies and processes
Why Join Us:
- Competitive salary and benefits package
- Supportive team environment focused on growth and development
- Opportunities for advancement within a reputable company
- Ongoing training and education in the automotive industry
- Chance to be a part of a trusted name in automotive care
If you are enthusiastic about cars and dedicated to delivering exceptional customer service, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to ***************@gws.com.au or apply in person at our service center.
Join Waverley Mazda and drive your career forward with us!