Description:
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.
The National Accounts Customer Service Executive is responsible for delivering a “wow” experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.
Your responsibilities will also include:
- Managing and prioritizing daily workload in a shared inbox
- First contact resolution for cross-category works required
- Liaising with customers directly via email and phone calls on a daily basis
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers
- Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
- Ability to meet KPIs
Requirements
- Previous working experience in a Customer Service Or Retail Customer Service Role
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- High attention to detail
- Outstanding verbal and written communication skills
- Love working in a team environment
Perks and benefits
- Strong work-life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses
If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now!
Rentokil Initial Employee Testimonials
"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."
Deb Morris
Customer Service Manager
Newcastle
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
Executive Assistant