Description:
Are you ready to do what you love? Join us as the Assistant Reservations Manager at Howard Smith Wharves.
Our journey began with our multi award-winning Felons Brewery and today, Howard Smith Wharves boasts 13 restaurants, cafes, bars, event spaces and a hotel - a vibrant playground for lovers of the good life. We now continue to thrive and grow through iconic businesses including Story Bridge Adventure Climb and the Manly Wharf Precinct in Sydney.
Howard Smith Whares are looking to appoint an Assistant Reservations Manager where you will work alongside the Group Reservations and VIP Manager, leading the team from our Brisbane office. You will work on the conversion of large incoming enquiries generated from digital marketing campaigns across the suite of HSW hospitality venues.
Key responsibilities include:
- Provide training, leadership and direction to the Reservations Team to ensure high level of productivity, efficiency and motivation ensuring effective management of inbound phone calls, venue inboxes and group bookings.
- Foster a positive work environment that encourages professional growth, teamwork, collaboration, and exceptional customer service.
- Oversee the handling of all reservations, including direct bookings and group bookings.
- Ensure reservations are processed accurately and efficiently, with a focus on quality and consistency.
- Responsible for ensuring all internal and guest-facing information is kept up to date including latest menus, opening hours across internal platforms and HSW/Venue websites.
- Liaising with the kitchen and operations teams on a regular basis with regards to upcoming bookings
- Pass on guest feedback to Group Reservations and VIP Manager.
What we are looking for:
- Previous experience leading a reservations department with multiple venue
- Proven ability to build trust and solid working relationships with all stakeholders.
- Experience in the SevenRooms reservations System
- Availability to work flexible hours, including weekends and public holidays
Why you’ll love working for us?
- Development opportunities/career pathways
- 50% team discount precinct wide
- Wellbeing initiatives including team yoga, run club and access to independent confidential counselling services
- Team recognition rewards
- Extra week of annual leave after 5 years of service
- A collaborative and inclusive work culture, where your contributions truly matter.
- The chance to play a critical role in the exciting growth phase of ARTEMUS Group.
Our Culture:
At ARTEMUS Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. We are dedicated to cultivating a diverse and inclusive environment, where our core values—Guest Focused, A Community, Vibrant, Proud, and All In—serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.
Join us in building the future of ARTEMUS Group by supporting our growth with the best talent in the market!