Centre Manager

Description:

Wales Darwin, formerly known as Bodyline is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. We offer a complete range of services, from minor mechanical and accident repairs, to complete hand-finished re-builds, we really can do the lot!
Wales Darwin, formerly known as Bodyline have a great network with towing & salvaging operators, to ensure we can provide the upmost service to see each job right through from beginning to finish.
You'll be part of a team that serves the local trucking community with pride and professionalism. As Bodyline transitions to Wales Darwin, we're entering an exciting new chapter — expanding our capabilities while continuing to deliver the same trusted service. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners, and electricians working together as a cohesive team. We pride ourselves on the positive culture within our workplace and love growing our team as we continue to expand!
The Opportunity
We have an exciting opportunity for Centre Manager to join the team at Darwin NT.
We are on the lookout for the right person that can take accountability of this site and control all the activities, ensuring that all work is undertaken in a timely and correct manner, thereby ensuring quality repairs, customer care and satisfaction. Our goal is to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for all team members.
Responsibilities
Work Health and Safety
Ensure that the site remains safe by maintaining the WHS management systemImmediately reporting and recording any safety incidents or near misses and actioning requiredEnsure all environment policies and procedures are followed
Customer Service and Stakeholder Management
Ensure exceptional customer service is provided to all clients and work providersUpon collection, ensure clients are walked through the repairsEnsure the day-to-day relationship with all work providers are upheld and protected
Quality and Vehicle Management
Ensure vehicles are repaired to their pre-accident conditionEnsure final QA Inspection is carried outResolve any quality or safety concernsEnsure comprehensive and accurate quotes are carried outEnsure upon vehicle’s arrival appropriate vehicle arrival inspection is carried outEnsure Quoting/Management System is updated to reflect completion and departureEnsure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actionedParts are labelled and stored accordingly
Production Workshop Management
Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident conditionProactively manage the incoming/outgoing of vehicles to maximise capacity of workshopEnsure vehicles are repaired as per the Job Sheet, Repair Method and SOPEnsure appropriate usage of consumables and materials are used to avoid wastage
P&L, Reporting and Administration
Ensure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilising the tools providedEnsure EOM reporting is accurate and submitted on timeEnsure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.Ensure all subcontractors engaged comply with the AMA subcontractor requirementsEnsure clients are advised of monies prior to vehicle collection and money is collected
Leadership and People Management
Proactively build and maintain positive work relationships and cultureUpdate time keeping system to reflect absencesOversee the team on site, including but not limited to:Recruitment and onboarding of new team members (with appropriate authorisation)Ensure new team members are appropriately inducted prior to commencing work Conduct annual performance appraisalsHandle employee misconduct/grievances in conjunction with People TeamEnsure team members have current required licences and qualifications
We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business.
Benefits
Rewards & recognitionCareer development and trainingDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families
We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.