Description:
About the Opportunity
We're seeking an experienced Technical Support to join a dynamic and growing Technology Operations team, providing Level 2 support for key business applications in a mission-critical environment. This role is integral to ensuring stability, performance, and seamless user experience for a suite of customer-facing technologies.
You'll be managing incidents and service requests, supporting cloud-based applications, and playing a key role in optimising and maintaining a range of high-availability systems. If you're passionate about solving complex problems and thrive in a fast-paced environment, this role is for you.
What You'll Be Doing
- Responding to and resolving Level 2 support tickets related to applications
- Monitoring system performance, and maintaining application health
- Troubleshooting across a broad tech stack including, cloud, and enterprise platforms
- Collaborating with developers, DBAs, infrastructure, and external vendors to resolve technical issues
- Participating in code reviews, problem management and root cause analysis
- Supporting system upgrades and releases, including after-hours support when required
- Communicating technical details clearly to stakeholders of varying technical literacy
What You'll Bring
- Proven experience in Level 2 application support or similar role in a large-scale IT environment
- Strong troubleshooting skills across cloud-based and legacy systems (AWS, SaaS)
- Excellent communication and stakeholder management skills
- Strong problem-solving mindset with a proactive and collaborative work style
- Ability to work independently and juggle multiple priorities
- Baseline security clearance or willingness to obtain
For more information or a confidential discussion please contact Lucas Ridley at Hudson on lucas.ridley@hudson.com .