Description:
Hotel Grand Chancellor Launceston is the premier destination in the heart of Northern Tasmania, offering outstanding accommodation, exceptional local cuisine, and state-of-the-art conference facilities. With a diverse clientele spanning corporate, leisure, and conference guests, we are dedicated to providing exceptional service and unforgettable experiences for every guest who walks through our doors.
We are looking for our next Guest Services Champion to join our growing team! This is a great opportunity to work within a strong team to develop your career in a supportive, passionate and customer-focused environment.
About The Role:
This position offers you the opportunity to work in a truly unique property in an exceptional team environment that fosters training, development, and career progression. As a Guest Service Agent, you will be the first point of contact for our guests and responsible for providing efficient and superior levels of service.
Your role includes but is not limited to:
- Greeting guests upon arrival and ensuring a smooth check-in/check-out process
- Handling guest inquiries and requests promptly and courteously
- Providing information about hotel facilities, services, and local attractions
- Processing reservations and managing room bookings
- Handling payments and maintaining guest accounts
- Resolving guest issues and complaints effectively and escalating when necessary
- Ensuring accurate and up-to-date information is provided to guests and colleagues
To be successful in this role, you should have:
- Previous experience in hospitality or a customer-facing role preferred but not required
- Strong communication skills and a positive attitude
- Ability to work effectively in a team environment
- Flexibility with duties and responsibilities within a diverse department
- Ability to adhere to the company core values: Be There, Play, Make Their Day, Choose Your Attitude
- Excellent organization and time management skills
- Flexibility to work shifts on a rotational roster, including weekends and public holidays
- Must have reliable transport
Why Join Us?
- Employee benefits, including discounted accommodation at Hotel Grand Chancellor properties in Australia and New Zealand.
- Discounted car parking.
- Opportunities for professional growth and career development.
- A warm, supportive, and friendly working environment.
Think this might be you? Apply now!
Don't miss this chance to embark on a rewarding career in hospitality with Hotel Grand Chancellor! Join us in creating memorable experiences for our guests every day. We look forward to meeting you!
Please note, only successful applicants will be contacted.
Hotel Grand Chancellor is an Equal Opportunity Employer