Description:
Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
This role can be based in Brisbane, Sydney or Melbourne.
We're seeking a dynamic and experienced Head of AI to spearhead our ambitious AI strategy and cement NCS Australia as an undisputed leader in innovative, AI-driven solutions. This is a pivotal, high-impact role where you won't just follow the market – you'll create it, shaping the future of AI both within our organisation and for our diverse clientele, driving groundbreaking innovation from strategic conception through to flawless market execution.
Your primary mission will be to architect and unleash our comprehensive AI Go-to-Market plan, pinpointing key client entry points and crafting compelling offerings that truly resonate. You'll take the helm in creating and launching targeted AI campaigns—imagine revolutionising customer service with intelligent, AI-enabled call centres—and strategically optimise this GTM to brilliantly showcase and integrate NCS’s broader suite of capabilities. As the champion of our AI expertise, you'll lead impactful marketing events and provide crucial support to sales engagements, significantly contributing to our regional and group thought leadership.
Beyond market impact, you'll play a crucial advisory role in reshaping NCS practices and delivery frameworks, ensuring we can seamlessly support our AI GTM strategy and meet the evolving needs of our clients in the AI space. Critically, you will also drive the transformation of NCS Australia into a truly “AI-enabled organisation.” By delivering rapid internal value through AI implementation, you'll not only enhance our operations but also position NCS as a shining exemplar for our clients embarking on their own AI journeys.
Qualifications
- Proven AI Go-to-Market (GTM) Strategy Leadership: Demonstrated experience in defining, developing, and successfully executing comprehensive AI GTM strategies, specifically within the Australian market, resulting in measurable business growth and market penetration.
- AI Solution Evangelism & Campaign Orchestration: Expertise in translating complex AI capabilities into compelling value propositions, creating targeted AI offerings (e.g., AI-enabled call centres), and orchestrating impactful marketing campaigns that drive demand and showcase broader organisational strengths.
- Deep AI Domain Knowledge & Influential Thought Leadership: Extensive understanding of current AI technologies, emerging trends, ethical considerations, and practical applications across various industries, coupled with a proven track record of establishing and promoting AI thought leadership to both technical and non-technical audiences.
- Executive-Level Sales Enablement & Client Engagement: Demonstrable ability to empower sales teams with the knowledge and tools to effectively sell sophisticated AI solutions, and to confidently engage, influence, and advise senior client executives on AI strategy and adoption.
- AI-Driven Organisational Transformation Leadership: Significant experience in spearheading internal AI adoption initiatives, fostering an AI-first culture, and guiding organisational change to build an "AI-enabled" entity that leverages AI for internal efficiencies and as a client exemplar.
- Strategic Advisory for AI Delivery Excellence: Skill in critically assessing existing service delivery practices and providing strategic advice on reshaping frameworks and capabilities to ensure seamless, scalable, and high-quality support for AI GTM objectives and future client needs.
- Strong Commercial Acumen in the Australian AI Sector: Proven ability to identify and capitalise on AI-driven commercial opportunities within the Australian market, demonstrating a clear understanding of client business challenges, ROI justification for AI investments, and the competitive landscape.
Additional Information
.
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks