Description:
Role : Service Delivery ManagerJob Type : ContractBachelor's degree in IT, Business, or a related field; ITIL certification preferred. 5+ years of experience in service delivery or program management within an IT or SI environment. Proven experience managing services for retail clients or in a retail technology setting. Strong knowledge of ITSM frameworks (e.g., ITIL), cloud platforms, and enterprise retail systems. Excellent communication, leadership, and stakeholder management skills. Preferred Skills: Experience in managing services across omnichannel retail systems (eCommerce, in-store tech, CRM, etc.). Familiarity with agile delivery models and DevOps practices. Ability to analyze service data and derive actionable insights.
25 May 2025;
from:
uworkin.com