Description:
Company Description
Welcome to Ability Action Australia
We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants – children, adolescents and adults – get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.
Job Description
Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and you will be responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today!
We have an opportunity for an experienced person to join our team located in Dandenong . This role will see you working from the office, but will provide flexibility to work from home on occasions.
On a daily basis, you will:
- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
The ideal candidate will have the following:
- Ability to commence from the 28th April 2025
- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector
- Experience in an intake or similar role (desirable)
- NDIS Worker Screening Clearance & Working with Children Check
- Case management or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Proficient in PC based applications e.g. Microsoft Office, database applications
- Ability to understand and work within prescribed systems and procedures
Additional Information
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.