Consumer Engagement Lead

Description:

• Role title: Consumer Engagement Lead

• Role type: Permanent Part -Time (24hrs/week)

• Role grade: Health Services Manager Grade Level 3

• Department and location: Quality Performance and Improvement, St Vincent’s Hospital, Darlinghurst

• Salary: $127,150 - $144,444.00 (pro-rata) + super+ salary packaging
  

Better and fairer care. Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

• Lead Consumer & Community Engagement – Champion co-design and partnership strategies that embed the voice of patients and communities, including vulnerable and marginalised groups, into health service planning and clinical improvement initiatives.

• Shape Strategic Impact – Advise executive and clinical leadership on best-practice engagement methods aligned with NSW Government policy, while managing forums, frameworks, and governance structures that drive sustainable consumer participation.

• Drive Accreditation & Quality – Play a critical role in accreditation processes, especially Standard 2: Partnering with Consumers, through leading targeted projects and developing innovative, evidence-based engagement approaches.

• Build Capability & Culture – Develop staff knowledge and organisational capability in consumer partnerships through training, support, and leadership of culture-change initiatives that elevate patient experience.

• Empower Patient Voice – Harness and interpret consumer feedback to inform service improvements, collaborate with internal and external partners, and strengthen the Network’s commitment to inclusive, person-centred care.

About you

• Strategic Engagement Leader – Proven expertise in designing, leading, and evaluating consumer and community engagement strategies across healthcare, government, or community sectors, with a deep understanding of co-design principles.

• Healthcare Partnership Expert – Well-versed in leading frameworks and policies that underpin consumer and community partnerships in health, with hands-on experience collaborating directly with patients, carers, and marginalised groups to improve services.

• Exceptional Communicator & Facilitator – Strong ability to build trust, lead diverse forums, and present with influence, backed by negotiation and stakeholder engagement skills across all levels.

• Team Builder & Capability Enabler – Demonstrated success in supporting staff and consumer representatives to build skills, confidence, and effectiveness in engagement and advocacy.

• Adaptable, Independent & Impact-Driven – Highly motivated and collaborative, with a focus on driving inclusive, patient-centred improvements through innovation, initiative, and continuous learning.

Why work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community

• Discounted access to many gyms for you and your family with Fitness Passport

• Access to discounted private health insurance with Medibank

• Access to a government salary sacrifice program. Make a proportion of your salary tax-free

• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent’s hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location

• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches

• A place of expert clinical care for at-risk people

• Closely partnered with universities & affiliated research institutes, many of which are located on-campus

• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply

The closing date for applications is 04 June 2025
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the requirements listed in the About You section here.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au

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