Description:
Club Mission:
To help every gymnast achieve their potential, from participation to performance.
Club Vision:
We are Queensland’s leading performance gymnastics club, offering a full range of programs to the community at our venues located in Miami and Coomera. We have highly qualified coaches providing world-class coaching and guidance to our athletes. Our staff and volunteers are skilled, engaged and dedicated to the club and its members.
Club Values:
Engagement and Teamwork: Our members and our staff are connected, and we work as one team
Enthusiasm and Support: Ours is a community of family and friends who have fun building fitness and competitiveness
Empathy and Respect: We genuinely care for one another, and we are seen as the leading provider of gymnastics in Queensland
Professionalism and Performance: We are proud of our quality programs, experiences, facilities and equipment and how they support our members’ best performances
This role is a permanent role and contributes significantly to the organisation’s continual improvement in providing excellent service to our members.
The Member Services Manager role will have three (3) key focuses across both venues:
- Member Services Team & Operations Management
- General Administration
- Stock and Inventory Control
The role plays an integral part in supporting the Business Administration Manager, General Manager and the Gold Coast Gymnastics team to make well informed decisions and creating an effective and efficient working environment. The role is responsible for overseeing and managing all member-related services, processes, and Member Services staff.
Duties will include developing strategies to improve member satisfaction, manage member services projects, stock management as well as address member needs effectively, ensuring business operations is of a high standard at all times.
You will be interacting with members on a daily basis and must have a positive attitude to providing effective customer service to our member base.
Essential Requirements
- Relevant Tertiary Qualification
- First Aid Certificate
- National Police / Criminal History Check
- Working with Children / Working with Vulnerable People Check
- Drivers Licence
- Customer Service
- Office Management
Desirable Criteria
- Sports Club