Description:
About UsKieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.
During a time of significant growth, you will play a key role in shaping our future and developing your career.
The Role
Responsibilities
Join our Client Support team in a role internally titled, Client Support Team Member. This role is primarily responsible for answering all incoming calls, assisting with all call enquiries, supporting our clients, prioritising medical referrals and managing a centralied mailbox. Our Client Support Team play a pivotal role in connecting our clinics with our clients. Key responsibilities include:
Providing consistent service following Kieser standards.Resolving or escalating client issues promptlyEnsuring consistent phone experience for all clientsPrioritising client service based on Mystery Shopping ResultsFocusing on ongoing Client Service Clinic campaign(s).Making outbound calls when neededMaintaining professional email correspondence with practitioners and clinics regarding bookings and appointments
If you are dedicated to delivering superior customer service, have strong verbal and written communication skills, and a passion for health and/or strength training, we want to hear from you!
Full-time and part-time l applications will be considered.
Required
Qualifications & Certifications
1+ years of exerpience in reception/client service/call centre/customer serviceStrong verbal and written communiation skillsDemostrated experience handling high call volume with professionalismSuperior time management and attention to detailValid working rights in Australia Year 12 or equivalentExperience using software/systes
Desirable
Experience in medical, allied health or strength & conditioning industry
Benefits
Complimentary access to our strength and conditioning facility + concessional fees for family members Comprehensive induction and ongoing professional development Career pathways within Kieser Wellbeing Program 1 day of Recharge Leave and a half day of Birthday Leave An unbeatable team culture, fun working environment and social events Leadership Program for aspiring leaders 12 weeks paid parental leave for primary carers
Diversity & Inclusion
We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.
Only shortlisted candidates will be contacted.
27 May 2025;
from:
uworkin.com