Description:
Systems Engineer (Level 2 IT Support)we.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients.
With a collaborative and customer-focused culture , they don’t just offer jobs—they offer careers with opportunities to grow, learn, and lead . If you thrive in a fast-paced, high-energy environment and want to be part of an industry-leading team , this is the perfect opportunity for you.
The Role: Systems Engineer (Level 2 IT Support)
As a Systems Engineer , you’ll play a vital role in supporting, maintaining, and optimising IT infrastructure for clients. You’ll work across a variety of environments, troubleshooting issues, implementing solutions, and ensuring exceptional service delivery .
This role is based at the Brisbane HQ , with occasional client site visits to provide hands-on support and build strong relationships.
Key Responsibilities:
- Provide on-site and remote support for desktops, laptops, servers, networks, and cloud platforms.
- Configure and maintain network devices (LAN, WAN, security systems, and telecom services).
- Configure, deploy, and maintain Microsoft 365 and Azure services .
- Plan and execute system upgrades and migrations with minimal disruption.
- Troubleshoot complex hardware, software, and network issues .
- Collaborate with external vendors and contractors as needed.
- Ensure regular maintenance and optimisation of customer IT systems.
- Lead or contribute to infrastructure projects both remotely and on-site.
- Regularly engage with customers to resolve issues and gather business requirements .
Requirements Key Requirements:
- 3+ years of experience in IT professional services as an IT Support Engineer, Systems Administrator, or Infrastructure Engineer .
- Strong experience supporting Windows Server, Active Directory, and Exchange .
- Experience with Microsoft 365 administration and support .
- Experience with Azure services , including setup, deployment, and troubleshooting.
- Knowledge of networking principles and experience with LAN, WAN, and security configurations.
- Proven ability to troubleshoot, implement, and proactively engage with customers .
- Strong documentation and communication skills.
Benefits Why Join Us?
- A supportive and collaborative culture that values your input and expertise.
- Career growth opportunities , including training and development.
- A fun and engaging work environment —arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ!
- The chance to work with an innovative MSP that is leading the way in IT solutions .
If you’re passionate about technology, problem-solving, and being part of a high-performing team , we’d love to hear from you. Apply now and take the next step in your career!
28 May 2025;
from:
uworkin.com