Description:
CCIG Investments Pty Ltd requires a Housekeeping Manager.
The Housekeeping Manager serves as a key support resource to the operation. Working in close partnership with other departments, the Housekeeping Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the resort. They will ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. The Housekeeping Manager will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
Qualifications & Experience
Diploma Level Qualification in Hotel Management
At least 5 years experience, including 3 years Management/Supervisory Experience in a quality 4/5 Star hotel environment
The Role
Product and Service
- Ensuring through inspection that standards of cleanliness and guest comfort in resort rooms are maintained in accordance with the procedure’s manual.
- Ordering, issuance and maintenance of staff uniforms.
- Plan, organise and keep an accurate record by room / area of all deep cleaning carried out to ensure maximum cleanliness and logical work patterns as required by Resort Policy.
- Ensure the efficient running of the laundry and cost-effective use of all linen within the resort taking inventory on a regular basis and investigating stock losses as required by Resort Policy.
- Ensure guest laundry and lost property are handled in accordance with Resort Policy. Liaise with Front Desk and Maintenance in regard to readiness of rooms with particular attention to guests’ special requirements and VIP rooms as required by Resort Policy.
- Maintain the security of keys, store rooms and guest rooms, as governed by internal procedures.
- Liaise with the Front Office Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as required by Resort Policy.
- Ensure corridors and staff areas are cleaned to standards specified in resort policy.
Personnel and Training
- Ensure all staff are thoroughly onboard and provided with the skills required for success in their roles
- Identify training needs for all housekeeping staff and consult with Human Resources to source appropriate training programs and materials.
- Conduct regular performance review discussions with employees to rectify performance issues and assist with career development opportunities.
- Apply property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Administration and Finance
- Maintain wage costs and productivity levels in accordance with budgeted financial outcomes.
- Ensure housekeeping expenditure is maintained in accordance with budgeted financial outcomes.
Safety Responsibilities
- To fulfil the duties of an Area Warden
- Ensure all employees are thoroughly trained in the safe use, handling and storage of chemicals used on the island.
- To comply with instructions given by the employer, for workplace health and safety at the workplace, including work policies and risk management procedures.
- To use personal protective equipment if it is supplied and training has been given in its use.
- To report every work injury, illness or dangerous event to your employer or Workplace Health and Safety Officer including incidents involving staff, patrons or non-employees.
- Not to wilfully or recklessly interfere with or misuse anything provided for workplace health and safety at the workplace.
- Not to wilfully place at risk the workplace health and safety of any person, including yourself, at the workplace.
- To report any potentially or actually unsafe or hazardous conditions to the WPHSO or manager both orally and in writing.
- To ensure you are familiar with the emergency procedures for the Resort including your role.
- Any other Duties
Authorities
- This position has all authority needed to achieve the above outcomes, the only limitations being;
- All capital expenditure must be approved by the General Manager and Financial Controller prior to commitment,
- All non-capital expenditure exceeding $100 must be approved by the General Manager prior to commitment,
- Recruitment of staff to follow manning guides, procedures for recruitment and be in consultation with the Director of People & Culture and Rooms Division Manager
- Discipline and performance counselling of department staff up to written warning stage; following disciplinary procedures and in consultation with the Director of People & Culture.
- Promotion, transfer and/or changes to staff wages/salaries only after consultation with the Director of People & Culture and Director of Finance.
Full-time permanent position.
Annual Remuneration: $73,000-$76,000.
Job Type: Full-time
Pay: $73,000.00 – $76,000.00 per year
Application Question(s):
- Do you require visa sponsorship
Education:
- Diploma (Preferred)
Experience:
- Housekeeping : 5 years (Preferred)
- Management/Supervisory: 3 years (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person