... work together to support our customers. ### **Success looks like** - ... Customers regarding improvements to the Xero accounting application and its associated service ... you** - A passion for creating great customer experiences - Clear and concise written ...
10 days ago
... work together to support our customers. ### **Success looks like** - ... Customers regarding improvements to the Xero accounting application and its associated service ... you** - A passion for creating great customer experiences - Clear and concise written ...
10 days ago
... accurate and helpful responses to customers as per agreed targets - ... Customers regarding improvements to the Xero accounting application and its associated service ... you** - A passion for creating great customer experiences - Clear and concise written ...
10 days ago
... ** This role sits within Xero’s Customer Platforms team in the Platform ... . - Able to act as incident coordinator in production incidents. - Experience in ... and proactively work to prevent customer facing problems. - **Modern software and ...
10 days ago
... class observability, and high performing services. The Team Lead will be ... quality and highly stable customer experience. - Passion for customer-first thinking, with ... helping to understand and anticipate customer needs. - Experience of building and ...
10 days ago
... integration between Xero’s Kafka infrastructure, Customer Data platform and other OLAP ... reported. - Work on incident management, service requests, enhancements/changes and audits ...
10 days ago
... Customer Experience (CX) leadership with the execution of our service ... delivery, tracking trends in customer demand, identifying service level improvement opportunities, ... Take a proactive approach to understanding customer demand vs capacity analysis and ...
10 days ago
... reliability engineering, incident management and service ownership. **About the role** ... ):** - Deep understanding of cloud services and modern software development and ... - A solid track record of addressing customer needs. Proven experience connecting teams ...
10 days ago
... most reliable experience for our customers. We are a global team ... reliability engineering, incident management and service ownership. **About the role:** ... distributed systems, including troubleshooting and service level objectives. - Experience with ...
10 days ago
... the Engineering Department. - Promote a customer-focused approach by addressing and ... rapid problem diagnosis, response, and service reliability. - Collaborate with product ... and integrate insights to improve service reliability, scalability, and operational ...
10 days ago