Description:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change, having re-entered the NSW workers compensation market in 2023 and continuing to grow. And, we want YOU to be a part of it all!
Gallagher Bassett’s service delivery model has been built to support holistic and tailored recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on specialisation and segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role, in addition to support hubs across Mental Health, Return to Work, Injury Management and Technical Support.
We are seeking a dynamic, empathetic and experienced Mental Health Consultant to join our Nominal Insurer function in NSW, which delivers claims management services to injured workers and insured clients.
Reporting to the Manager, Mental Health and Wellbeing, you will provide specialist support and advice for workers with a mental health injury, assisting with recovery and return to work, as well as contributing to the implementation of GB’s mental health and wellbeing strategy and continuous improvement initiatives.
Responsibilities
- Collaborate with, and coach, Case Managers and Return to Work Specialists to provide support and education in managing complex psychological claims;
- Be the key contact for matters that require complex psychological medical intervention;
- Implement GB’s operational plan in line with the overarching Mental Health and Wellbeing strategy;
- Identify training opportunities and develop continuous improvement strategies with regards to mental health and psychological claims;
- Facilitate case conferences with injured workers, employers and treating practitioners to encourage safe, durable and timely return to work;
- Undertake regular contacts with injured workers to provide support and advice.
Qualifications
- Mental health qualifications are essential with current or past AHPRA registration in mental health social work, nursing, psychology and coupled with several years’ experience working within a clinical setting;
- Industry experience in insurance/workers compensation. Exposure to claims management would be highly regarded;
- Proactive, with exceptional time management and organisational skills;
- Empathetic with highly developed communication skills, with the ability to engage and coach at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.