Description:
Imagine being part of a team that sparks imagination and fuels creativity. At Gucci, we empower our people to turn their passion into reality, shaping the future of fashion.
If you share our vision and values, and are inspired by the art of luxury, we invite you to join our dynamic Store Support Office team in Sydney as a Retail Training Manager. As a brand ambassador, you'll play a pivotal role in delivering exceptional client experiences and driving business growth in a fast-paced, yet rewarding environment.
Your opportunity awaits...
How you will contribute
As a Retail Training Manager, you'll play a vital role in empowering our teams to deliver exceptional client experiences and drive business success. Your mission will be to:
- Craft innovative learning solutions that inspire and engage our teams
- Bring these solutions to life through effective implementation and facilitation
- Measure and celebrate the impact of your work on business and people performance
- Collaborate with our team to stay ahead of the curve in learning and development
Key Responsibilities:
Training (Facilitated Classroom / On-Job Training (OJT) / Online & Blended)
The individual will be required to train the team in either a facilitated classroom setting, on-the-job, or conduct online and webinar training as a primary responsibility. Training types include:
- Product & Service trainings
- Technical trainings: SOP (for all markets) and System usage
- Internal service assessments and follow-up coaching
Curriculum Design & Development
The individual will support the development of courseware and materials including PowerPoint presentations, participant handouts, trainers' guides, and other tools/materials
Training Co-ordination & Deployment
Work closely with the Regional Training to assess training needs, define training priorities and co-ordinate training events and training activities
Reporting & Analysis
Monitor and Analyze Business, People and Training KPIs in order to identify learning solutions to impact sales, learning retention and application.
Training Audits
Upholding and enforcing service, grooming, and quality standards according to brand and regional guidelines. Coach and train the team through regular observation, providing feedback and exemplifying the luxury service experience.
Why work with us?
This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.