Description:
About Us
Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.
The Opportunity
As the IT Support Officer, you will ensure timely and effective IT support for Access Health and Community teams by providing hands-on assistance, troubleshooting technical issues, and collaborating with IT teams and contractors. The role involves maintaining IT security, managing user profiles, and supporting infrastructure, cloud, and network services. Compliance with regulatory and organisational IT policies, including Essential 8 security standards, is essential. Additionally, the officer will contribute to IT projects, system improvements, and accreditation preparations. This role offers flexibility to work in Belgrave or Lilydale, and to work 3 days across the week with onboarding to be held at Hawthorn office.
What you will be doing Key responsibilities
- Completion of IT tickets are completed in a timely manner
- Establishment of new user profiles and closure of exiting staff profiles
- Provision of technical support and guidance to the organisation
- Base level knowledge (commensurate with the role) in operations and management of infrastructure services (on-premise and cloud), end-user computer services, security operations, service management processes, datacentre, telecommunications and server administration
- Knowledge and experience in working with IT security policies and procedures aligned with regulatory standards and frameworks in line with Essential 8 compliance
- Knowledge and experience in Network Security, Active Directory, Access Control, O365 & Azure
- Completion of IT project work including infrastructure, telephony and systems
What you will bring
The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria
- High level of IT Systems Acumen
- Proven knowledge of Microsoft Azure IAAS, Office365 and Windows server
- Advances skills with Microsoft programs including SharePoint, MS Teams, One Drive and MS Outlook
- Network architecture and administration experience with appropriate certification
- Prior experience in Desktop Support and Helpdesk Administration
- Excellent troubleshooting– desktop computers, laptops, iPad and printers etc
- Knowledge and experience in working with IT security policies and procedures aligned with regulatory standards and frameworks in line with Essential 8 compliance
- Ability to develop and maintain collaborative partnerships and stakeholder relationships across all levels of the organisation
Attributes
- Ability to understand the nuances of business processes and use to building data reports
- Ability to work well under pressure and consistently maintain attention to detail and multitask.
- Demonstrated ability to relate to people from a diverse range of social, cultural and ethnics backgrounds
- Demonstrated ability to work in a team environment
- Commitment to professionalism and excellence and required to work under limited supervision, exercise initiative, meet deadlines, prioritise and schedule work
- Demonstrated behaviours consistent with AccessHC values
Access Health and Community Culture & Benefits
At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support.
The position encompasses an extensive range of benefits:
- A truly supportive and valued based culture and engaged workforce A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP) A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading
- Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
- A commitment to ongoing professional development and career growth
Please click the web link to view our culture and benefits that are on offer: https://accesshc.org.au/culture-and-benefits
Apply Now
Please forward your resume and a cover letter addressing the key selection criteria and refer to the position description on our website: https://accesshc.org.au/careers/
For further information, please contact: Shohel Haider, Team Leader- IT Support: E: Shohel.Haider@accesshc.org.au
Apply now so you do not miss this opportunity, as we will be assessing applications when submitted.
Applications close date: 2nd March 2025
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.